Voice over Internet Protocol (VoIP) technology has been prescribed as a cure-all for business communication, especially in recent years. Driven primarily by the significant cost savings associated with the technology, small to mid-sized businesses (SMBs) have been quick to adopt this technology. While its popularity continues to grow many businesses have found that there are…… Continue reading →
It’s becoming increasingly more difficult to navigate the technology labyrinth of the modern world. Every week brings a new SaaS product, gadget, widget, or term which has no agreed upon definition. One of the areas this is true is in regards to hosted phones. What it’s important to understand is that the term “hosted phones”…… Continue reading →
Technology is changing rapidly. But, when it comes to Unified Communications and Collaboration (UCC), there are easy steps you can take to ensure your investments are primed for the long-run. No matter what tomorrow brings, here are six steps to follow to make the most of your UCC investment and ensure a better path forward…… Continue reading →
If you make money using the phone, then your phone system needs to be a business enabler – not an inhibitor. Your prospects must be able to reach you in a timely manner. Your customers need to be able to find you – whether you’re at the front desk, in a meeting, or outside the…… Continue reading →
Business competition in today’s economy is fierce! What’s more, your customers expect the highest level of customer care. You and your staff need to be reachable, professional, and customer focused all the time – no matter where you are. But is your phone system serving you like you serve your customers? Use this checklist to…… Continue reading →
You’ve realized your current phone system no longer meets your growing business needs. So, you do what any savvy business person does – you research your options. You know you need a phone system that will minimize disruptions and integrate with your current applications. You also want to control how you use, manage, and pay…… Continue reading →
It makes sense that the technology you use in your office should enhance your ability to do business. That’s what technology does! Yet, the same technology that helped you to serve your clients better just 5 or 10 years ago, could now be hindering you and your staff. If you’re using an older legacy model,…… Continue reading →
You might think, “My phone system is working, that’s all that really matters.” But in today’s business environment, that’s simply not true! Thinking all you need is a dial tone could be preventing your business from communicating effectively both internally AND externally. If you’re still using a legacy PBX system, your phones aren’t meeting the…… Continue reading →
We realize that the idea of a ‘Self-driving’ WAN could seem like science fiction. But if you think of the visions propelling companies like Google, Tesla and Amazon, you can begin to realize how big an impact artificial intelligence (AI) will have in the next few years, both on our personal lives—and the way IT…… Continue reading →
If you’ve been doing Wide Area Networking (WAN) for as long as we have you know that Voice is perhaps the least-forgiving application as it relates to outages. For example, say you have multiple circuits, and the primary circuit experiences a failure; traditional WAN routing will simply not switch over fast enough to keep a…… Continue reading →
