Challenge: An Indiana-based manufacturer purchased a multi-site, 65 telephone ShoreTel phone system from an Indianapolis ShoreTel dealer. In early 2014, the ShoreTel dealer dropped off the equipment to the customer’s location and left - never to return. Six months later and after numerous attempts to contact the Indianapolis dealer to install the new phone system, the system was never installed.
Solution: After 9 months of phone tag with the original ShoreTel dealer, the manufacturer chose to purchase a new, multi-site 65 phone ShoreTel telephone system from Priority Communications. After the install requirements were thoroughly documented and agreed upon by the customer, the new system was installed and all employees were successfully trained on the new telephony equipment. Ironically, the other ShoreTel vendor has yet to pick up the original ShoreTel system.
Challenge: In late 2013, an Indiana-based healthcare company was unhappy with the service level of their current ShoreTel dealer and decided to find a new ShoreTel vendor.
Solution: After carefully reviewing and speaking with several Indianapolis ShoreTel dealers, the healthcare company chose Priority Communications to take over all management and maintenance of their existing ShoreTel communications equipment and infrastructure. Based on a detailed telecommunications inventory and audit, Priority Communications was able to diagnose and fix all of the voice and data issues that were never resolved by the original ShoreTel dealer. Today, they continue to be a very happy customer and a strong advocate for Priority Communications.
Challenge: In 2014, Priority Communications secured a new business contract with a large moving company located in Indianapolis, Indiana. One of the first things that is done after signing up a new client is a business telecommunications audit. Through this analysis, we discovered that the new client changed dial tone providers three years ago, but was still being billed for those services – even though they were not using the service.
Solution: Priority Communications helped resolve this issue quickly and efficiently by reviewing what they found with the customer. The customer then contacted the old dial tone provider to disconnect services to stop any further billing for services they were not using. Because the original telecommunications company failed to find this dial tone billing error, it cost the client more than $90,000 in dial tone services that were never used. These types of scenarios happen more often that one would think. It is vital to have a strong partnership with your telecommunications company who has your best interests in mind. Many of Priority Communications customers have been customers for over 15 years.