Hosted Voice over Internet Protocol (VoIP) is experiencing tremendous adoption by small to mid-sized businesses. A number of distinct benefits such as superior quality of service, reduction of cost, flexibility, built-in business continuity and advanced applications are driving the demand for hosted VoIP technology.
Unlike a traditional phone system, hosted VoIP requires no on-site PBX hardware. Instead, the technology uses VoIP service to place and receive calls using the Internet. This service is frequently hosted remotely by a 3rd party VoIP provider. As a result, an end user’s communication via VoIP service is handled by redundant enterprise servers offsite. In addition to the profound upfront cost savings this presents, hosted VoIP technology enables one’s phone system to be completely scalable and flexible. An organization can add or remove phones on a hosted system at any time.
Hosted VoIP serves the needs of entrepreneurs and enterprises alike, by delivering powerful features such as improved call quality, valuable disaster recovery tools, and applications designed specifically for telecommuters and remote workers. Included in the system are advanced features such as unified messaging, automatic call distribution, auto attendant, call recording, call flow reporting as well as traditional PBX features.
The SMB marketplace has started to really embrace hosted VoIP because it dramatically increases their profitability and gives them a competitive advantage. For many businesses, off-premise communications technology is preferable. In a hosted environment, companies can take advantage of flexible technology knowing that if a disaster occurs, whether a power outage or natural disaster, the system will remain up without interruption.
Many businesses need to understand their strategic objectives in order to determine the right technology to support all of their needs. In many cases that means a hosted solution. Hosted VoIP is quickly becoming more than an acronym, it’s raising the bar for Unified Communications providers, while giving businesses the edge they need to compete in today’s marketplace.