Unlock the Full Potential of Your Business Communications
Call recoding solutions from Priority Communications enables your organization to quickly capture, archive, organize, playback and share voice documentation for valuable insight into customer interactions. With a complete suite of quality assurance and evaluation tools, you’re empowered to instantaneously review call handling performance to ensure adherence to best practices and uncover coaching opportunities.
Organizations in industries such as healthcare, banking, finance, automotive and debt collections are all benefactors from the ability to monitor, playback, evaluate and archive their telephone based interactions.
In fact, virtually any organization that regularly engages by phone with customers, clients, colleagues or suppliers stands to gain from greater insight and understanding into the interactions shaping their everyday operations. Quickly retrieving important information contained within phone-based exchanges helps resolve disputes, minimize liability risk, improve customer service and safeguard company revenues.
Have Compliance or Regulatory Requirements?
Unlock the benefits of call recording with powerful voice documentation, security, and privacy features.
Here are just a few of the compliance regulations that may apply to your organization:
- Payment Card Industry Data Security Standard (PCI-DSS)
- The Sarbanes-Oxley Act (SOX)
- Financial Services Authority
- Fair Debt Collection Practices Act (FDCPA)
- Health Insurance Portability and Accountability Act (HIPAA)
- Do-Not-Call Implementation Act & Telemarketing Sales Rule
What Does That Mean for Your Business?
Below are just a few benefits:
- Improve customer experience through employee and customer evaluations to increase service levels and KPIs.
- Quickly access recordings to resolve customer disputes, optimize best practices and ensure governance
- Gain customer trust and loyalty by protecting their most sensitive information and mitigate regulatory fines.
- Minimize liability risk and ensure regulatory compliance by documenting phone-based transactions.
- Ensure operational efficiency by sharing information quickly, seamlessly and securely without the need to transcribe.
- Increase revenues by promoting strong sales techniques.
- Improve your business outcomes and strategy by identifying trends taking place within in your business.
We’re here to help you find the right solutions!