Technology is changing rapidly. But, when it comes to Unified Communications and Collaboration (UCC), there are easy steps you can take to ensure your investments are primed for the long-run. No matter what tomorrow brings, here are six steps to follow to make the most of your UCC investment and ensure a better path forward for your business.
1. Keep your communications seamless
The mobile workforce is not a trend you can expect to fade away anytime soon – in fact, prepare yourself for the opposite. By 2018, it’s expected that 70% of mobile professionals will do business on mobile devices. But mobility should never hinder productivity. Your communications and collaboration tools should be designed with mobile in mind so you can have an in-office experience that’s consistent across all your mobile devices, no matter where you are in the world.
2. Boost your bottom line with significant cost savings
Improving your mobile collaboration strategy now can save you big bucks year after year. In fact, the average cost a company faces for a bad or non-existent mobile strategy is $36 million per year! Working with a vendor with a mobile-first vision can transform your business into a mobile enterprise and improve your profit margin without a sales miracle.
3. Engage the best talent, anywhere in the world
Did you know 36% of employees would choose flexible working options over a pay raise? Not only can a mobile collaboration strategy improve employee morale, but it creates meaningful connections with employees on the road and in remote offices, creating a truly collaborative environment.
4. Build customer loyalty in a changing consumer market
Your workforce isn’t the only thing that’s mobile. Today’s customer is no longer content to wait in line or hang on hold for even a few minutes. Instead, your customers want to connect with you through their favorite media – SMS, web chat, social media and video – and they want to do so instantly. To gain a competitive edge, ask your technology partner about multimedia options for customer engagement.
5. Protect your investment as your business grows and needs change
Partnering with the right vendor provides the flexibility to grow at your own pace. Whether you’re on-premises today, diving into the cloud or testing the waters with a hybrid model, your environment should easily scale as your business expands. And don’t let your vendor tie you down – choose from best of breed solutions by working with a partner that offers CRM, Microsoft and VMware integrations.
6. Trust a partner that delivers all this and more
From how your employees innovate to how you engage with your customers, your communications are critical. Take your team collaboration and customer experience to the next level by partnering with a vendor that can support you today and tomorrow, no matter what the future brings.
Source: by the Experts at Mitel – Aug 8, 2017