Call. Text. Collaborate. Connect.We Make Business Interactions Simple
40+
years of experience in the voice and data industry
24/7/365
technicians on call for emergencies
15+
years many of our customers have been with us
2
Indiana offices, Indianapolis and Evansville
We service Indianapolis and all of Indiana.
Prepare for opportunities at digital speed with our best-in-class networking solutions. In today’s ever-connected world you need to deliver applications faster, drive better user experiences, and defend people, devices and business data from cyber-attack.
Call us at 317-805-1090.
Faster, more dependable Wi-Fi connectivity that’s affordable is fundamental. Today’s mobile workforce wants to be free of wires so they can do business everywhere. An all-wireless workplace enables communications anywhere.
Call us at 317-805-1090.
We admit, for most clients, shopping for a new telephone system or solutions provider is about as exciting as watching paint dry.
But if you were to talk to any of us here at Priority Communications, you would learn that we all have an extreme passion for helping our clients navigate the complex waters of the telecommunications industry.
Priority Communications is a leading telecommunications solution provider for small, medium and large businesses who want to leverage telephony applications and technologies to help grow and support their companies, employees and customers. With more than 40 years of experience in the voice and data industry, we offer an extensive, customized voice and data business communication solutions and services including, new telephone systems installation and management, new voicemail systems, Unified Communications solutions, Call Center solutions, mobile workforce solutions, telephone system repair and relocation services and structured cabling.
Headquartered in Indianapolis, Indiana, Priority Communications is proud to serve Indiana-based companies and surrounding areas.
Priority Communications strives to develop and support long-lasting relationships with innovation and expertise to create reliable custom communications solutions for small to medium size companies that depend on their telecommunication needs to grow their businesses. We invest in our strongest assets, which is our team members. By providing continuous education and support we empower our team to provide the expertise to deliver on our promise of top-notch service.
To become the most trusted solutions advisor for small to medium size businesses, enabling them to communicate more efficiently and effectively with innovative technology. By leveraging Priority’s unique approach to continuously evaluating emerging technologies, commitment to responsive and proactive support, and focus on cost savings by removing inefficiencies, we set the standard for customer satisfaction.
The whole process of figuring out what you need from your telecommunications system can be complicated.
With so many voice and data options to learn and filter through, where should you even start?
It is a complex decision, because of the many different telephony system options, features, applications, technologies and platforms to choose from.
There can be a lot of pressure and stress to choose the “right” system for your business, because the cost investment and time needed to get the system installed and everyone successfully trained can be time consuming.
Determining your own business needs and learning and understanding all of the telephony options, features, technologies and applications can require a tremendous amount of time and effort.
What firm should you trust to help guide you through the entire process? When communication issues arise, can you depend on your telecommunications company to quickly and professionally resolve any issues or problems?
The purchase of a new telephone system, voicemail, phones and other equipment and software can be a relatively large investment.
Priority Communications offers the most comprehensive Warranty and Support Programs in the telecommunication industry.
Our team of technicians is on call for emergencies 24 hours a day, 7 days a week, 365 days a year.
System programming or changes that can be handled remotely is included at no additional charge.
Unlimited station user and administration training are included with our Maintenance Program.
We will assist in reporting and rectifying any telco problems that your system may experience.
In addition to equipment failures, our program covers
Our service guarantee applies only to customers who have purchased their system and installation from Priority Communications.
Do you have an existing telephone or voicemail system that needs repaired or setup correctly? We can help.
ShoreTelSamsungNECMitelInter-TelCiscoAvayaAllworxNortel
Certified Dealer. We are a certified dealer of Avaya Phone Systems, ShoreTel Phone Systems and Samsung Telephone Systems, Unified Communications and Call Center solutions.
$90,000in dial tone services that were never used
In 2014, Priority Communications secured a new business contract with a large moving company located in Indianapolis, Indiana. One of the first things that is done after signing up a new client is a business telecommunications audit. Through this analysis, we discovered that the new client changed dial tone providers three years ago, but was still being billed for those services, even though they were not using the service.
Priority Communications helped resolve this issue quickly and efficiently by reviewing what they found with the customer. The customer then contacted the old dial tone provider to disconnect services to stop any further billing for services they were not using. Because the original telecommunications company failed to find this dial tone billing error, it cost the client more than $90,000 in dial tone services that were never used.
An Indiana-based manufacturer purchased a multi-site, 65 telephone ShoreTel phone system from an Indianapolis ShoreTel dealer. In early 2014, the ShoreTel dealer dropped off the equipment to the customer’s location and left, never to return. Six months later and after numerous attempts to contact the Indianapolis dealer to install the new phone system, the system was never installed.
After 9 months of phone tag with the original ShoreTel dealer, the manufacturer chose to purchase a new, multi-site 65 phone ShoreTel telephone system from Priority Communications. After the install requirements were thoroughly documented and agreed upon by the customer, the new system was installed and all employees were successfully trained on the new telephony equipment. Ironically, the other ShoreTel vendor has yet to pick up the original ShoreTel system.
In late 2013, an Indiana-based healthcare company was unhappy with the service level of their current ShoreTel dealer and decided to find a new ShoreTel vendor.
After carefully reviewing and speaking with several Indianapolis ShoreTel dealers, the healthcare company chose Priority Communications to take over all management and maintenance of their existing ShoreTel communications equipment and infrastructure. Based on a detailed telecommunications inventory and audit, Priority Communications was able to diagnose and fix all of the voice and data issues that were never resolved by the original ShoreTel dealer. Today, they continue to be a very happy customer and a strong advocate for Priority Communications.
Many of Priority Communications customers have been customers for over 15 years.
Priority Communications is a valued resource for my customers. I’ve had the pleasure of working with Steve and his crew for many years now. They have exceeded my expectations for being honest, as well as offering current and forward-thinking technology. I have never had to question a quote, a comment, or the performance of any of their people.
Large Carrier AgentOur organization has been working with Priority Communications for over 10 years, and we have always had superb service and support. During these years, we have gone through 3 building expansions as well as changes in ISP, and Priority has always led the way to ensure that we had what we needed prior to any deadlines. We wouldn’t be where we are today without great partners such as Priority Communications.
Private School SystemOur experience with Priority has been first-class from the beginning. We rely on our communication systems to stay in touch with our membership, and since partnering with Priority, our up-time has increased to the point where even scheduled down-time isn’t noticed by our members. Your organization has been responsive to our every need, and we do view this as a partnership because of how involved Priority has been in our growth and success.
Health Care IndustryAs the director of a small non-profit school for students with autism, working with people with good character, that display the utmost level of professionalism is a priority for me. Steve and his entire crew have done so much to help my school, my staff and most importantly my students. They have truly gone above and beyond with their level of service and their undeniable passion for our school and its mission.
Director of SchoolWe were moving our phone system and I felt quite overwhelmed about all of the logistics and details of the move. I worked with Rob Jordan and Teisha (and Frank and Mike) with Priority Communications. They were extremely professional and helpful during the move and I couldn’t have done it without them! This move really stressed me out and I was grateful that the team at Priority Communications were there every step of the way to make the process painless and seamless. Super kudos to the PC team!
Government EntityI was looking for an Indiana-based telephone systems provider to help my company transition from an out dated, traditional PBX system to a new VoIP telephone system. I felt this was a big undertaking and really needed a company that was experienced and provided quality and responsive service. I found that with Priority Communications. The team at Priority Communications were professional, thorough and helped train my entire organization on the new telephone system.
Chemical Distribution CompanyI have been working with Priority Communications staff for nearly 10 years and have consistently found them dedicated to providing “reliable service and support” to their customers. As a consultant with numerous small business clients, I often find 3rd party vendors to be indifferent or even neglectful once the sale has been made, but this has never been my experience with Priority Communications.
IT Company
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