The Priority Communications Team
Robert Brack – CEO
Robert was introduced to the telecom world before he could drive. His passion and desire to understand technology has lead him to become an expert in his field. The respect he has gained as a technician, leader, and now business owner sets him apart from many others in the industry. His creativity to see what others don’t is very unique to our industry. By assuming many roles through his career, he has been able to see firsthand the ability to see what others do not. The creativity that Robert sees in telephony solutions is what most walk away from. Robert is a native Hoosier and resides in Fishers with his wife and two sons. Robert assumed the role of President of Priority Communications after his fathers’ passing and continues to build upon his father’s vision. He used to hold the ping pong title for the office, which he recently lost to Brad in an epic match.
Steve Maddox – Vice President
Steve joined Don Brack in 1998 fresh out of college. He began his journey as a technician, and moved his way up the ranks. With 10 years of watching Don “sell” his interest grew enough to take the plunge. Since being in a sales role, there is nothing else he can imagine doing. Steve takes great pride in helping others through cost savings and creative solutions to increase their productivity, efficiency, and customer satisfaction. His passion and desire to help people and to “do the right thing” has provided him the success and happiness to remain in sales! He is originally from Illinois, but has resided in Fishers for the past 16 years with his wife and 2 children. Steve is on the IECC Telecom Advisory Council, member of the Noblesville Masonic Lodge, Latino Community Development, and BNI Shared Visions. He also takes a weekly beat down by Robert in ping pong and has switched sports to golf.
Nathan McCord - Account Manager
Nathan joined the Priority Communications team as Account Manager in February of 2016, bringing with him nearly 15 years of experience in the telecom industry. He’s worn many hats during that time, including Technician, Operations Manager, and Director of Operations, and he has greatly surpassed expectations in every role. Nathan’s customer service skills are exceptional, and he prides himself on his ability to work with customers to meet and exceed their needs. Nathan lives in Indianapolis with his wife and their young daughter. He enjoys being active, and in his spare time, Nathan can often be found working out at a local CrossFit gym, cycling, mountain biking, or hiking.
Richard Chandler - Sales Engineer
Richard has been with Priority Communications since September 2014. Raised in northeast Tennessee, he attended the University of Tennessee (Go Vols!). He has 15 years in the Telecom industry with more than half of that on the ShoreTel product line. He enjoys cars, sports, and spending time with his fiancée and two children. Interesting fact about Richard: He was born in Walla Walla, Washington!
Heddy Charleston, Client Success Manager
Heddy Charleston, Project Manager, joined the Priority Communications team in July 2017. She’s been in the telecom industry for over 20 years, specializing in Toshiba and Zultys. Taking care of customers is her number one priority and from the number of complement and thank you letters she’s received from them over the years, she is certainly doing that. She’s recorded over a thousand automated attendant recordings for companies in Central Indiana, so chances are you’ve probably heard her voice! Heddy and her husband, Steve, have been married for...well, let’s just say a long time. They both love cats and have had as many as four at one time, but are now down to just one (very spoiled) kitty. In her spare time, Heddy is an ESL (English as a Second Language) tutor. She is bilingual in German, a member of Sigma Phi Gamma sorority, and has also been accepted as a member of Mensa.
Rob has been in the Telecom industry for over 18 years, specializing in Nortel, Mitel and Shoretel technologies. Before that Rob worked technical support for regional internet services providers providing software support and break/fix maintenance on Cisco leased line equipment. Rob has been with Priority Communications since the beginning, in the role of Sr. Engineer. Originally from Indianapolis, Rob has attended Ivy Tech State College in Kokomo, Ohlone College in Fremont, CA and a short stint at Purdue in West Lafayette, Indiana. In his free time, Rob enjoys playing and designing both board and video games, watching movies with his daughter and wife of thirteen years. Today Rob works from his Atlanta, GA office providing remote support to our customers and technicians needing assistance. Interesting fact about Rob: Rob is a founder of an Indie Game Development Studio, Keep Games.
Rick has been with Priority Communications since January of 2014. Rick graduated from Ball State University in 2005. His focus in the telecom industry has been on the Samsung and ShoreTel product lines. One of Rick’s favorite activities is sampling local and ethnic cuisines of the restaurants near our customer sites all over Indiana, Illinois, Ohio and Kentucky. Fun fact about Rick: He is a season ticket holder for the new ice hockey team in town, the Indy Fuel!
Bill has 27 years in the telecommunications industry and has been certified with Toshiba (TCTE), Samsung, Adtran NetVanta, Panasonic and Milestone XProtect to name a few. He served in the US Marine Corps as a Radar Repair Technician and in the US Army as an Information Systems Technician. Bill is proud to be an Indy Near Eastsider and enjoys playing the guitar and being artistic in his spare time. Interesting fact about Bill: he created an award winning chili recipe he calls “Near Eastside Chili”.
Jason is married with 2 daughters. Both of his daughters play volleyball for their schools and attend volleyball camps in the off season. He was born in Anchorage Alaska and has lived in a few different states in the US., including Maine and Arizona. Jason has been in the technology field all of his career starting in electronics robotics programming and then switching over to systems/network administration. In his spare time he enjoys playing music and studying emerging technologies. Interesting fact: Jason and his wife attended school in Maine with Stephen King’s son.
Jim has been with Priority since the Spring of 2014. He has almost 20 years of experience in IT/Telecom. He is married with one son. In his spare time Jim enjoys taking care of tasks around the house and completing his Honey Do list. A native Hoosier, he sees himself always being in the state, except when he is relaxing on vacation in Florida. Interesting fact about Jim: He is the world’s best dad and has the coffee mug to prove it.
Mike has 20 years of telecom experience dating back to the mid 90’s. Various industry certifications from Cisco, Shoretel, Samsung, and others with an emphasis on VoIP and LAN/WAN solutions.
Travis with nearly twenty years of experience in the telecommunications industry performing duties ranging from technician, field supervisor, project management, and sales. He thrives to reach the best solution for the customer needs. Travis resides outside Sommerville, IN with his wife Chasity and their three children. He enjoys coaching his children’s sports and playing church league sports. An interesting fact about Travis is that he can walk on his hands.